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F.A.Q.

SHIPPING

  • How long does it take for an order to arrive?
    • We ship within 48 hours after you place your order. Delivery usually takes 3-5 business days. 
  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $4.95 unless you order a large amount of weight.  
  • Do you ship internationally?
    • We currently do not offer international shipping.  This is something that will be available in the near future. 
  • How do I track my package?
    • A few days after place your order, you will get a tracking number that you can use to track your order.  You can also reach out to our customer support desk at support@luvalti.com to ask questions anytime.  

ORDERING

  • I made a mistake on my order (address, quantity, etc)... can I change it?
    • If this happens to you, just email us at support@luvalti.com or call us at 855-790-2194 as soon as you can and we will be happy to help you correct your order.
  • What payment methods do you accept?
    • We accept all major credit cards through the Stripe powered Shopify Payment system. We also accept PayPal & Google Checkout payments as well.  
  • Is there a number I can call regarding my order? 
    •  855-790-2194

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